Digital Independence™ Services & Pricing
Calm, clear digital help across the 7 Pillars of Digital Independence™ — a new category designed for the millions of Australians who feel left behind in the digital world.
Simple choices.
No jargon.
No judgment.
Just genuine human support.
Why Digital Independence™ Exists
Australia has a growing digital divide:
2.5 million Australians are digitally excluded
40% of seniors feel “left behind”
7.5 million adults report low digital confidence
2.7 million carers manage overwhelming digital admin
1 in 4 Australians struggle with everyday digital tasks
(Source: Australian Digital Inclusion Index)
Digital Independence™ was created to close this gap — with calm, patient, human‑centred support that restores:
confidence
clarity
dignity
independence
This is not tech support. This is digital empowerment.
1. EOFY $39 First-Time Session
30 minutes — one clear digital win.
Includes the Scam Clarity Tool™ upgrade.
Ends 30 June.
Best for
scam checks
MyGov / Medicare / Centrelink
stuck forms
passwords & email
suspicious messages
device issues
Why it works A small, safe first step that gives you clarity and confidence — without pressure.
2. Starter Win — $79
45 minutes — one problem solved, calmly and clearly.
Best for
MyGov linking
Medicare claims
Centrelink updates
email setup
password resets
online forms
Why people choose it
You get one focused win — without overwhelm.
3. Everyday Clarity — $119
60 minutes — everyday digital life made simple.
Best for
multiple small issues
ongoing confusion
“I just need someone to sit with me”
device setup
online accounts
safe online shopping
Why it works
You get time, space, and calm guidance — not a rushed appointment.
4. Deep Resolve — $159
75–90 minutes — complex issues resolved with patience and clarity.
Best for
major MyGov problems
locked accounts
multi‑step forms
scam recovery
device resets
tangled digital messes
Why people choose it
You get the time needed to untangle everything properly.
5. Remote Assist — $39–$59
Fast help from anywhere — no travel needed.
Best for
quick fixes
scam checks
email issues
password resets
suspicious messages
Why it works
You stay in your own space — and still get clarity.
6. Priority Same‑Day — $99
Urgent help today — limited spots.
Best for
active scams
locked MyGov
urgent Centrelink issues
time‑sensitive problems
Why people choose it
When it can’t wait, you get calm help today.
7. Clarity Pack — $199
Three sessions — the best value for ongoing support.
Best for
building confidence
learning at your pace
ongoing digital independence
multiple issues over time
Why it works
You get continuity, calmness, and a trusted guide.
Optional Add‑Ons
Document Printing & Scanning — $15
Up to 10 pages printed or scanned.
Documents are handled privately and deleted after use.
Delivery not included.
Local Delivery — from $10
Printed documents delivered to your home or meeting location (price varies by distance).
Digital Confidence Pack — $25
A personalised cheat‑sheet with steps, screenshots, and reminders after your session.
Priority Support Window — $20
48‑hour message support for quick questions after your appointment.
Form Pre‑Check — $15
Have your forms or documents reviewed before your session.
Outcome‑based. Simple prices. No hidden fees.
Availability
Clear, predictable times — so you can get help when it fits your life.
Remote: 9 AM – 5 PM (Mon–Fri)
In‑Person: 10 AM – 2 PM (Mon–Thu)
Priority Same‑Day: Available daily (limited)
Book Now — Pay at the Start of Your Session
To support our EOFY rollout and increased community demand, payment is collected at the beginning of your session — making it easier to secure a time while keeping the experience smooth and professional.